Term of Use

Returns & Exchanges
Welcome to No2Hair.com! These terms of sale govern the purchase of products from our website. By placing an order with us, you agree to be bound by these terms.

Warranty / Cancellation / Returns
All products undergo quality testing by the manufacturer. Should any fault occur, our products are covered by a standard 2-year manufacturer's warranty, unless otherwise specified.
We recognize that you may need to return a product at times. Our 30-day return policy is designed for this purpose. We accept returns within 30 days from the date of receipt, provided that the product is unused, in its original, unopened packaging (with any seals or shrink-wrap intact), and in a condition enabling resale as new.
The procedures for cancellation will differ based on the specific situation: If you cancel the order before it is dispatched, a full refund will be provided. If the order has already been sent, we will subtract our shipping charges. If you, the purchaser, take delivery, then collection charges will be levied unless you are returning the device.
Should there be any damage to the product packaging or if the seal is broken upon the "return" of the product, you will be responsible for 50% of the restocking fee, along with the original postage costs, and any Customs duty & taxes.

Pricing and Payment
We accept payment through various secure payment methods available on our website. You must provide accurate and valid payment information at the time of purchase. If there are any pricing errors on the website, we reserve the right to correct them and notify you of the updated price before processing your order.

Order Acceptance
All orders placed through our website are subject to acceptance by us. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity. We reserve the right to refuse or limit orders, including those placed under the same customer account or using the same credit card and/or address. In case of a change or cancellation, we will attempt to notify you using the contact information provided during ordering.

Important Notice: No Changes After Order Placement
After placing an order with us, please note that we are unable to make any changes to the provided information, including address, email, or telephone number. It is crucial to ensure that all details are accurate at the time of purchase to prevent any inconvenience or delays in delivery. By proceeding with an order, you acknowledge and accept that any adjustments or modifications to the order information are not feasible once the order has been confirmed.

Shipping & Delivery                                       
Delivery Information:
•    Free Delivery: Available to all served countries.
Dispatch Timing: Orders are dispatched Monday to Friday, typically within hours, but it may take 1-2 working days during busy periods or due to incorrect address information. Please ensure that you provide the correct shipping address. We will not be responsible for any losses or delays in delivery caused by incorrect or incomplete address information. No address or telephone number changes will be allowed after order has been placed.

•    Tracking: Provided once order is shipped.
Delivery Times: 1-3 working days for USA/Canada, 2-4 working days for the rest of the world (approximate, not guaranteed). We will make every effort to deliver your order within the estimated timeframe provided during the checkout process. However, delivery times may vary based on the availability of the products and the shipping location.
We will not be liable for any delays in delivery due to unforeseen circumstances or events beyond our control.

•    Carriers: Fedex or DHL, based on weight and value. All orders are 100% insured before shipping.
•    Served Countries: 50+ including USA, Canada, Australia, Ireland, New Zealand, Saudi Arabia.

Customs Duties & Taxes
No2Hair.com prices include all duties and taxes. Should you be charged extra by the courier, notify us immediately at support@no2hair.com and we will issue a prompt refund. As the importer of record, you must comply with your country's laws and regulations.

Warranty
Unless stated otherwise, products sold on our website may be covered by the manufacturer's 2-year warranty. Please refer to the product details and warranty information provided by the manufacturer for more details. For defects, you may visit the nearest distributor or contact our customer service to arrange for pick-up. Our technical team will inspect the item and take appropriate action (refund, replace, or fix).
If the item is found faultless or defective due to misuse, it will be returned to you with a shipping charge.
Strict adherence to the user manual is required. We will not be held responsible for incompatibility with your skin tone; ensure the device is suitable for your skin before purchasing.

Accuracy of Billing, Account, and Shipping Information
We have the authority to decline any order you submit to us. At our own discretion, we may choose to limit or cancel the number of items bought per individual, household, or per transaction. This might involve orders associated with the same customer account, identical credit card, or orders utilizing matching billing or shipping addresses. Should we alter or cancel an order, we'll try to inform you by reaching out to the email and/or billing address or phone number given when the order was placed. We maintain the authority to restrict or prevent orders that seem, in our own assessment, to be made by dealers, resellers, or distributors.

You consent to give up-to-date, complete, and precise information about your purchases and account for all acquisitions at our shop. You commit to swiftly amend your account details, such as your email and credit card information, including numbers and expiration dates, so we can finalize your transactions and reach you if required. If a package is sent back because of an incorrect address, absence of the recipient, or rejection of delivery, we hold the right to subtract all fees related to shipping.

Every order on our website is subject to security verification, and as a result, we hold the absolute discretion to approve or deny any orders. You may be asked to verify your name and address by providing a document like a utility bill. Non-compliance with this request will lead us to cancel the order, and you may be barred from placing additional orders on our website. If we suspect any fraudulent activity, we reserve the authority to initiate investigations with global law enforcement agencies.

Important Notice: No Changes After Order Placement
After placing an order with us, please note that we are unable to make any changes to the provided information, including address, email, or telephone number. It is crucial to ensure that all details are accurate at the time of purchase to prevent any inconvenience or delays in delivery. By proceeding with an order, you acknowledge and accept that any adjustments or modifications to the order information are not feasible once the order has been confirmed.

My product arrived damaged or missing item.
If you notice any damage to the product that was not visible due to packaging when you unpack it, it is essential to report the damage immediately upon receipt. We require prompt notification to initiate the processing of your claim. We value your satisfaction and aim to investigate any damage or missing items, including free gifts, if applicable.

To proceed with your claim, please take one or more pictures of the damaged product, as well as the exterior of the box and packaging. It is essential not to return, sell, or attempt to repair the damaged goods without first contacting us. Reach out to us as soon as possible at support@no2hair.com to report the issue and provide the necessary evidence.

Upon receiving your report and evidence, we will promptly address your complaint and take appropriate action to resolve the matter to your satisfaction. Your cooperation in promptly reporting the damage will help us expedite the process and ensure a swift resolution.

Changes to Terms of Sale:
We reserve the right to update or modify these terms of sale at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms of sale. If you have any questions or concerns about these terms, please contact our customer support team before making a purchase.

Governing Law and Jurisdiction:
These terms of sale shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes arising out of or related to these terms, or your purchase shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

Blowfish Limited,
Northvale House
Unit 1, Chancerygate Business Centre
Stonefield Way, Ruislip, HA4 0JA
United Kingdom
 
UK VAT registered 110708947GB
Company number : 07588875
EORI No GB110708947000
Tel : 0208 841 1144
www.No2hair.com